Homeowner help · checked October 18, 2026
My solar provider disappeared.
WTF do I do?
Start by separating the equipment, the financing, and the service obligations. They may belong to different companies—and each problem may need a different next step.
Immediate safety issue? If there is smoke, fire, sparking or an apparent electrical hazard, move away and contact emergency services or your utility’s emergency line. Do not open electrical equipment, work on the roof, or attempt a battery repair yourself.
Which situation are you in?
Selections and checklist marks stay in this page and reset on reload. No documents or contact details are collected here.
Your next steps
Equipment and installation warranties can be separate. Start with the actual documents rather than assuming the installer’s closure cancels every obligation or warranty. FTC: solar ownership, financing and warranties.
Build your system file
Save copies you control, including material held in a portal that might close.
Find the responsible counterparty
| Problem | Who to identify |
|---|---|
| Equipment failure | Equipment owner, warranty issuer, authorized service provider |
| Loan balance / payment | Lender and current loan servicer |
| Lease or PPA duties | Contract owner and authorized servicer or successor |
| Interconnection / export credits | Electric utility and, if needed, utility regulator |
| Production incentive / SRECs | Contract counterparty and program administrator |
| Roof / installation workmanship | Responsible contractor, warranty issuer, insurer where applicable |
The company that sold the system may not be the equipment owner, lender, or manufacturer. Loan and installation problems can also overlap. CFPB: solar financing risks.
Before paying a new company
- Verify the sender through a previously known account, independently located official contact, or the court’s case information. A new logo or urgent payment email is not proof of authority.
- Ask for the legal name, role, effective date, and written basis for the requested payment or transfer. Compare it to your existing documents.
- A company disappearing does not itself establish that your loan or lease is cancelled. Ask the lender, servicer or qualified adviser to address disputed obligations in writing before changing payments.
- Get a written scope and price for diagnosis or repairs. Check relevant licensing and the effect on existing warranties before authorizing work.
- For a proposed buyout, ask which assets and rights transfer, what remains excluded, whether any liens or obligations remain, and who pays removal, roof work or outstanding fees.
The FTC recommends checking company history and contractor licensing. FTC consumer guidance.
If there is a bankruptcy or formal closure
Find the actual legal entity on your contract, then locate the official case or successor notice. Follow the instructions and deadlines in that case; do not assume every subsidiary or contract has the same treatment.
Keep a record of amounts owed to you and unfinished work. Ask the court’s official claims resource or a qualified adviser whether and how to submit a claim. State remedies may have separate conditions and deadlines. Connecticut’s guidance for one installer’s bankruptcy illustrates why checking the specific case and state program matters; it is not a promise that another claim qualifies. Connecticut AG example.
Source and privacy notes
This is general organizing guidance, not individualized legal or electrical advice. Official links were checked October 18, 2026; agency processes and case-specific information can change. Your selections and checklist marks are not uploaded or saved by Solar Blue Book.